Further to our conversation last week, I just wanted to let you know again how much I love my new Odyssey! The van is fantastic, and I have received many compliments from my friends and colleagues about it's new look, and new great features.
I also wanted tell you what a pleasure it was dealing with Jon Damianidis. He was extremely professional, knowledgable, and capable. Even though I am somewhat technologically challenged, he was able to explain the new features of the Odyssey in a way that made it easy, even for me, to understand!
Thanks again for the excellent service.
Kelly
EXEMPLARY SERVICE AT PARKWAY HONDA
Attention: Masahiro Takedagawa President of Honda Canada
I have taken the time to write you this e-mail in regards to the exemplary customer service that I recently received from Gino LeBlanc (Senior Technical Support Advisor) of Parkway Honda and two Honda Canada employees Darlene (Manager, Customer Relations) and Mike (Engineering) These three people working in concert together have absolutely exceeded any prior experience that I have had from any Customer Service team in the automotive industry. They were extremely friendly and well mannered, knowledgeable, honest and respectful; and they also took the time to listen to what I had to say. You are so lucky to have employees like this in the Honda organization who strive to instill and create such customer loyalty. So would you please take the time to pass on this e-mail with my Sincerest Thanks to Gino, Darlene and Mike.
Highest Regards Dave
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